St. Elizabeth Health Center Named Consumers' Choice
YOUNGSTOWN, OHIO — The National Research Corporation has recognized St. Elizabeth Health Center (SEHC) as the 2012/13 Consumer Choice Award winner in the Youngstown market. For the eighth consecutive year, health care consumers rated SEHC’s quality and image above all others. The award places SEHC among the top hospitals in the country.
The award identifies hospitals that healthcare consumers have chosen as having the highest quality and image in over 300 markets throughout the U.S. This is the seventeenth year National Research has awarded hospitals whose consumers have recognized them for providing the highest quality healthcare.
The company surveys more than 250,000 households representing over 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 3200 hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.
"Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and demanding higher quality. It advocates an all-inclusive, cross-continuum view of care experiences for all healthcare participants and stakeholders," said Susan L. Henricks, president and chief operating officer for National Research Corporation. "The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image."
"We congratulate the recipients of the Consumer Choice Awards and salute their efforts to improve performance. Because customer centric care is important across the continuum, we plan to extend this important recognition to additional care settings in the future," said Henricks.
For more than 30 years, National Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care. Today the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.
Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.